Get it Sorted – Protected – Proved – Completed

Community care covers the services and support provided by the NHS and local authority social services to people who need help because of age, disability, illness, or vulnerability. Its purpose is simple: to secure the right support so a person can live as safely and independently as possible.

If your relative or friend is not receiving sufficient care—or an assessment has missed key needs, or the care package being delivered is unsuitable or inconsistent—we can help you challenge decisions and secure a proper outcome.

This service is for you if

  • You feel an assessment hasn’t captured the real needs (or needs have changed since the last assessment).
  • Care is being provided but it’s not working—wrong type, insufficient hours, poor delivery, unsafe discharge arrangements.
  • You’re facing delay, refusal, or confusion from the local authority or NHS and you need a clear route forward.

What we can help with

Community care law can involve many parts of a vulnerable adult’s life, including:

  • Receiving appropriate social and health care support
  • Ensuring adequate care funding and correct application of eligibility criteria
  • Assessing the vulnerable adult and (where relevant) their carers
  • Hospital care and immediate post-discharge support arrangements
  • Local authority responsibilities to provide and review care services
  • Moving into and residing in a care home (and disputes about placement)
  • Tackling suspected abuse or exploitation
  • NHS responsibilities for ongoing care and support
  • Mental capacity assessments and challenges where the position is wrong or unclear
  • Managing and protecting the finances of vulnerable adults
  • Safeguarding concerns and protective steps

What you get

Deliverables (tangible outputs):

  • A written Action Plan setting out the fastest route to the right care/support
  • An evidence checklist (assessments, care plans, discharge notes, communications)
  • A structured challenge letter requesting review, reassessment, or urgent amendments
  • A decision-tracker showing what has been requested, by when, and what is overdue
  • An escalation map (complaints / safeguarding / ombudsman / legal action where appropriate)

How it works (your timeline)

Triage & urgency check
We identify immediate risk and what needs urgent action.

Document review
We review assessments, care plans, funding decisions, discharge paperwork, and key correspondence.

Evidence & needs mapping
We set out what has been missed, what has changed, and what support is actually required.

Strategy
Reassessment? Care package review? Funding challenge? Safeguarding? We choose the correct route.

Formal challenge
We make the request properly, with evidence and deadlines.

Escalation (if needed)
We escalate through the appropriate channels to ensure action is taken.

Outcome & protection
Care package corrected, funding clarified, safeguards documented, and review points put in place.

Call us on 0207 060 1210 to discuss how we can help you resolve your community care concerns